Refunds and Returns Policy for Sham Store
Effective Date: January 1, 2025
At Sham Store, we are committed to ensuring a smooth and fair shopping experience. This Refunds and Returns Policy outlines the conditions, process, and timeframes for returning products and requesting refunds. If you have any questions, please contact us at info@shamstore.site.
1. Eligibility for Returns
- Products must be returned within 15 days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags and labels intact.
- Custom or personalized products are non-returnable unless they are defective or damaged upon receipt.
2. Return Process To initiate a return, please follow these steps:
- Contact Us: Email us at info@shamstore.site with the following details:
- Order number
- Reason for the return
- Photos of the product (if applicable, such as in the case of defects or damage)
- Approval: Once we review your request, we will provide instructions on how to return the item, including the return shipping address.
- Shipping the Item: Package the item securely and send it back using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Refunds will be processed within 7 business days of receiving and inspecting the returned item.
- Refunds will be issued to the original payment method used during purchase.
- You will be notified via email once the refund is processed.
4. Non-Refundable Items
- Gift cards
- Items purchased on final sale or clearance
- Custom or personalized items
5. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
6. Defective or Damaged Items
- If you receive a defective or damaged product, please contact us within 7 days of delivery at info@shamstore.site. Include photos and a description of the issue.
- Upon approval, we will provide a replacement or refund and cover the return shipping costs.
7. Costs and Fees
- Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- Original shipping costs are non-refundable unless the return is due to our error.
8. Contact Information For questions about this Refunds and Returns Policy or assistance with your return, please reach out to:
Sham Store
Turkey / Mersin
Email: info@shamstore.site
9. Changes to This Policy We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page with the updated Effective Date.
By shopping with Sham Store, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.